Terms and Conditions

Listed below are the procedures normally followed for the development of services.

Bookings

Any service will be booked through the call center TNE. As regards the method of booking the customer will be entitled to choose the most appropriate:

phone +39 0 39 65711

e-mail taxinordest@taxinordest.it

to avoid any inconvenience or misunderstanding is preferable to send, especially if it concerns a telephone booking (for service that will not happen in the hours immediately following the booking), an e-mail. You will receive in response an e-mail from TNE confirming your reservation. If no such response, the service is intended "not booked". Any changes must be communicated promptly and preferably in writing.

Cancellations

See how to make reservations.

Contact

In the case of notices (delays, changes, cancellations, various issues) always refer to +39 0 39 65711. Furthermore, when a reservation is advisable to leave a telephone number for the costumer (either fixed or mobile number) where he can be contacted for any communications.

Performance of the service

Normally the required services are performed with model cars sedan or station wagon. It will be the discretion of the costumer request a different medium in order to meet actual needs. Such means may be:

top class cars

minivan

minibus

bus

it will be entitled to TNE, in the event of unavailability of a particular vehicle, sending one or more different cars in order to provide the service. Any price changes will be promptly communicated and agreed.

Also note that the services will be conducted in accordance with local regulations regarding the Highway Code, any request by the customer in contravention of this code will be considered unenforceable.

Cost of service

The rate is predetermined. To avoid disappointment, please request the service fee required at time of booking. Otherwise it will be deemed acceptance of the rate.

Every day from 21.00 to 07.00 hours, Saturday and Sunday and public holidays, prices are subject to a surcharge over the normal rate. That increase will be communicated by the switchboard TNE.

Faculty of TNE will update annually the rates, as well as exceptional upgrades (even temporary) as a result of extraordinary increases in the cost of: fuel, highways or other tax.

Alternative routes

During the course of the service, the driver will be entitled to choose the best route to teach the required destination. These alternative routes, previously approved, will not cause any change in price.

Variations on the service booked

Any changes regarding the service booked (or modification of the path, changes, delays etc.) will lead to a change in the agreed rate, unless the possibility for the TNE to meet this demand.

Delays

Any waiting or delays are not included in the rates, please inform in advance of any cost.

Exceptional events

In case of exceptional conditions (roads blocked because of adverse weather conditions, accidents, work, demonstrations, strikes or otherwise) the TNE can not be held responsible for any delay or failure of the service.

Deviations from standard routes due to causes not dependent on ours will (road blocked because of adverse weather conditions, accidents, road works, demonstrations, strikes or request of the passenger/customer) should, at the discretion of the TNE, a change in the tariff

Withdrawals c/o airports and stations

In case of pick-up c/ o airport or stations, will be expected to wait up to 30 minutes, beyond this will be charged every 30 minutes.
In case of prolonged waiting, it will be the right of TNE to return the vehicle and possibly postpone it, following further request of the customer, except charging the cost of car exit and any waiting, or unless means are available at the time of a new possible request
In case of cancellation or delay of flights or trains, the customer will promptly notify TNE of such situations. Please note that the vehicles are not stationed at airports or stations but go there at the request of the customer from the headquarters of TNE. Considering the distance and journey times to reach these destinations, it is not always possible to check the timetables via the internet, because these times are not updated in real time, you want because to reach stations or airports the car must often leave before the customer has left. So a last-minute variation of a flight or train can occur when the car has already left the coach yard.TNE will be entitled to charge any costs in case of cancellation of the service.

Penalties

If you cancel a booked service, you may be charged a fee of up to 100% of the cost of the service requested.

As a rule, cancellations made less than 24 hours from the performance of the service, will result in the total charge of the relative cost, unless otherwise agreed from time to time with TNE.

In any case, if the car has already left the garage, the full cost of the service will be charged. In this regard, we remind you that to reach the various places of departure (company headquarters, airports etc.) must be taken into account, in addition to distances, also the times (peak or regular traffic), any days of heavy traffic (due to fairs, events etc.), situations on the roads. For this reason, please inform us at our office. about the various times for the operations.

In the case of bookings of vehicles for multi-day arrangements, any cancellations will result in the total or partial charge of the requested service.

In case of cancellation of services booked with Top Class, Minivan, Minibus or Bus, cancellation policies may be much more restrictive, please inform us in advance when booking.

Payment

For services performed by TNE, have the following payment methods:

- Throw directed by:

> Cash

> Credit card*

> ATM*

* When paying by credit card or debit card, please note that our gift with POS electronic means, any malfunction of the service may not be related to TNE, will be the same right to request an alternative method of payment.

- Billing at the end of the month (unless prior arrangements with TNE)

Prohibitions

On board vehicles of Taxi Nord Est is strictly forbidden to:

- smoking

- consume food or beverages

- damage to the vehicle

- keep misbehavior

Waivers and exceptions

Anything not specifically mentioned here, will be agreed in advance with TNE.

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